Privacy policy
Who we are
Our website address is: https://officecartegrise.fr.
Data controller: Office Carte Grise (SAND SERVICES), 298 chemin des Colles, 83440 Tourrettes.
Contact: contact@officecartegrise.fr — 04 94 70 13 67.
Personal data we collect
We collect the data needed to process your vehicle registration procedures and to manage our relationship with you:
— identity details (surname, first name, identity document);
— contact details (email address, telephone number, postal address);
— vehicle-related information and documents (registration certificate, Cerfa forms, supporting documents);
— account data (login, order history) when you create a customer account;
— data submitted via the contact form.
If you refuse to provide the required data, we cannot process the related procedure.
Purposes of processing
Your data is used to:
— process and follow up your orders and registration files;
— communicate with you (email, telephone) about your file;
— respond to your requests via the contact form;
— comply with our legal and regulatory obligations;
— improve the quality of our services (audience statistics, only with your consent where applicable).
Cookies
This website uses cookies for analytics purposes and to improve your experience. On your first visit, a banner lets you accept or refuse non-essential cookies (audience measurement / Google Analytics).
You can also configure your browser to refuse cookies. Refusing certain cookies may limit some site features.
Retention period
Your data is retained for as long as needed to process your file and in accordance with applicable legal obligations (including accounting and administrative requirements).
Recipients
Your data is processed by the Office Carte Grise teams. It may be transmitted to the competent public authorities (ANTS, SIV, Imprimerie Nationale, French Treasury) strictly as required for the registration procedure. It is neither sold nor transferred to third parties for commercial purposes.
Your rights
Under the EU General Data Protection Regulation (GDPR) and the French Data Protection Act, you have the right to access, rectify, erase, restrict, object to, and port your personal data.
To exercise these rights, contact us by email at contact@officecartegrise.fr or by post at the address above, enclosing a copy of an identity document.
You may also lodge a complaint with the French data protection authority, the CNIL (https://www.cnil.fr).